KEY TAKEAWAYS
- Warranties usually have exceptions that limit the conditions in which a manufacturer will be obligated to rectify a problem. For example, many warranties for common household items only cover the product for up to one year from the date of purchase and usually only if the product in question contains problems resulting from defective parts or workmanship.
- Warranties typically only apply to products that have not been altered or modified after they were purchased.
Each company has its own process for addressing warranties. Even if a product is still within the timeframe designated by a warranty, the company may require multiple points of proof to show that the product failed in the normal course of operational use. If the product failed because of the actions of the owner rather than because of any fault in the design or manufacturing, the warranty is not likely to be honored. For instance, the owner of the product might have placed the product in an extreme environment that was too hot or too cold for its reasonable use.
- Terms of warranties can vary from free repairs on the defective product to an entire replacement of the product. The owner of the product may be instructed to bring the product to the nearest authorized repairman, back to the seller, or shipped directly to the manufacturer.
FROM THE DIRECTORATE OF LITIGATION AND RESEARCH.
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